Smart Notifications
Keep customers in the loop, automatically
Send automated, customizable updates via SMS, Email, and Push notifications every time a ticket changes status, a quote is approved, or an invoice is paid.
See it in action
Notification preferences and configuration
Why you need it
5 Channels Supported
Reach your customers where they are: SMS, Email, Push Notifications, In-App Portal, or Slack.
Quiet Hours Enforcement
Never text a customer at 2 AM. System auto-queues non-critical messages for the next business day.
Smart Batching
If a ticket moves rapidly through 3 statuses in 5 minutes, the system intelligently batches it into a single clean update.
How it works
Define Triggers
Choose exactly which of the 14 workflow events should trigger a message.
Customize the Template
Use macro variables like {{customer_name}} and {{device_model}} to personalize the message.
Set & Forget
Techs simply move the Kanban card. The system handles the communication invisibly in the background.
Related to smart notifications
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Solutions for your business
Try Smart Notifications free for 14 days
See how RepairOps can streamline your shop. No credit card required.