RepairOps doesn't offer a service level agreement (SLA).
During the pilot and beta there is no uptime SLA or service credit. That applies to every plan, Enterprise included. Nothing on this website creates a service level commitment. If RepairOps LLC agrees service levels with a customer, they'll be written into that customer's signed agreement.
Your use of the RepairOps application is governed by the RepairOps Terms of Service.
If something isn't working, email hello@repairops.app or use our contact form, and we'll reply as soon as we can.