Privacy Policy

At RepairOps ("we", "us", "our"), we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. Important Information and Who We Are

RepairOps is the controller and responsible for your personal data. We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Contact Details

Email address: privacy@repairops.app
Postal address: Carlsbad, CA, United States

2. The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data includes information about how you use our website, products and services.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to collect Technical and Usage Data. A cookie is a small file placed on your device. We use the following categories of cookies:

Essential Cookies

Required for the website to function correctly. These include your theme preference (dark/light mode) and cookie consent settings. They cannot be disabled.

Analytics Cookies

We use PostHog and Vercel Web Analytics to understand how visitors interact with our website. These cookies collect information such as pages visited, time on site, and general usage patterns. This data is aggregated and does not personally identify you. You can opt out of analytics cookies via our Cookie Settings page.

Functional Cookies

When enabled, functional cookies power features like our live chat support widget. You can manage these via our Cookie Settings page.

Global Privacy Control (GPC)

We honor the Global Privacy Control (GPC) browser signal. If your browser sends a GPC signal, we automatically disable analytics and tracking cookies in compliance with the California Consumer Privacy Act (CCPA/CPRA).

Managing Your Preferences

You can change your cookie preferences at any time by visiting our Cookie Settings page or using the "Cookie Settings" link in the footer of every page. You can also configure your browser to block or delete cookies, though this may affect website functionality.

6. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act and California Privacy Rights Act:

• Right to Know — You can request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete — You can request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out — You can opt out of the sale or sharing of your personal information. We do not sell personal data. You can opt out of sharing for analytics purposes via our Cookie Settings page.
• Right to Non-Discrimination — We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at privacy@repairops.app or use the "Do Not Sell or Share My Personal Information" link in our website footer.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.