Ticket Lifecycle
A standardized workflow that scales with your shop
Enforce a proven 12-stage ticket lifecycle that guarantees every repair is tracked, assigned, and documented from check-in to checkout.
See it in action
Streamlined device intake wizard
Detailed ticket view with repair history
Diagnostic workspace with checklists and AI assistance
Professional quote builder with line items and tax
Quality control review checklist
Customer pickup and device handoff screen
Why you need it
Gate Enforcement
Require specific actions before a ticket can advance (e.g., must have diagnostic notes before moving to 'Quoted').
Complete Audit Trail
Every status change, note edit, and customer interaction is logged with a timestamp and the responsible user.
Role-Based Permissions
Control exactly who can view, edit, or delete tickets based on their role (Tech, Manager, Owner).
How it works
Intake & Triage
A new ticket is created and placed in the triage queue for bench assignment.
Diagnostics & Quoting
The tech diagnoses the issue and sends an automated quote to the customer.
Repair & QC
Once approved, the repair is performed and subjected to a mandatory Quality Control check.
Checkout
The customer is notified for pickup and an invoice is generated with one click.
Related to ticket lifecycle
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